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Thank you for trying to contact us! Do you have a question about your package? Then first read our FAQ below, which contains the most frequently asked questions. You will most likely find an answer here! Isn't that good? Then you can contact us at any time
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on UK Time (UTC/GMT +8hours).
The Standard delivery time frame is approximately 48 from order, please allow additional time if ordering on Friday or at the weekend. This is applicable to all UK deliveries. Sorry, we do not supply to International destinations, we only deliver within the UK
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with your 6-digit Order Number.
Shipping is FREE for all UK mainland deliveries (over £125) via Standard courier. For all other UK deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
We apologize for sending you an incomplete order. Please contact our Customer Care Team at admin@thegooddogfoodcompamy.com and we will get back to you as soon as we can.
We apologize if you had received a defective item from us. Please contact our Customer Care Team at admin@thegooddogfoodcompany.com with a snapshot of the product and we will get back to you as soon as we can.
We apologize for sending you the wrong item. Please contact our Customer Care Team at admin@thegooddogfoodcompany.com and we will get back to you as soon as we can.